Property Terms & Conditions – 2024 & 2025

Room Rate Inclusions and Surcharges

  • Room rate includes daily buffet breakfast at Kaleidoscope or Saffron Restaurant for a maximum of 2 adults per room, and unlimited entry to Aquaventure Waterpark and The Lost Chambers Aquarium during the stay (subject to operational conditions, valid for registered in-room guests only, maximum of 2 adults per room). Children ages 0 to 11 stay free with parents without an extra bed, rate includes daily buffet breakfast at Kaleidoscope or Saffron Restaurant, and Aquaventure Waterpark and The Lost Chambers access; applies only when the occupancy stays within the maximum room occupancy limits. (Please refer to the maximum room occupancy in the Rooms section of Atlantis Sanya’s official website.)

  • Guests staying in Imperial Club Ocean View Room and above may enjoy additional benefits (see Resort Information Sheet for details); unused benefits cannot be exchanged for cash or other products.

  • Surcharge for 3rd adult staying:

    1. 2024 & 2025 Full Year (excluding Chinese New Year): Ocean View Room to Ocean Theme Family Room: CNY 600/night; Imperial Club Ocean View and up: CNY 900/night (includes Imperial Club benefits).

    2. 28 Jan – 3 Feb 2025 (Chinese New Year): Ocean View Room to Ocean Theme Family Room: CNY 880/night; Imperial Club Ocean View and up: CNY 1300/night (includes Imperial Club benefits).

  • 1 extra adult may stay in all rooms (without needing extra bed), the 3rd adult’s room rate includes daily buffet breakfast at Kaleidoscope or Saffron Restaurant, and unlimited entry to Aquaventure Waterpark and The Lost Chambers Aquarium during the stay (subject to operational conditions, valid for registered in-room guests only, maximum of 2 adults per room).

  • Super King Ocean Room fee includes daily buffet breakfast at Kaleidoscope or Saffron Restaurant, and unlimited entry to Aquaventure Waterpark and The Lost Chambers Aquarium during the stay (subject to operational conditions, valid for registered in-room guests only, maximum of 2 adults per room) for 4 occupants.

  • Royal Suite rates include daily buffet breakfast for 4 adults and 2 children under 12 years old, plus unlimited entry to Aquaventure Waterpark and The Lost Chambers Aquarium during the stay (subject to operational conditions, valid for registered guests, maximum of 4 adults and 2 children under 12).

  • Imperial Suite rates include daily buffet breakfast for 6 adults and 3 children under 12 years old, plus unlimited entry to Aquaventure Waterpark and The Lost Chambers Aquarium during the stay (subject to operational conditions, valid for registered guests, maximum of 6 adults and 3 children under 12).

  • Surcharge for extra bed:

    1. 2024 & 2025 Full Year (excluding Chinese New Year): One extra bed can be added to specific room types (king-bed rooms of Ocean View, Deluxe Ocean View, Imperial Club Ocean View Room, Imperial Club Deluxe Ocean View Room; and Deluxe Suite Ocean View Ambassador Suite, Regal Suite, Presidential Suite, Royal Suite, and Imperial Suite; all subject to availability). Surcharge for extra bed: CNY 400/night (bed only).

    2. 28 Jan – 3 Feb 2025 (Chinese New Year): One extra bed can be added to specific room types (king-bed rooms of Ocean View, Deluxe Ocean View, Imperial Club Ocean View Room, Imperial Club Deluxe Ocean View Room; and Deluxe Suite Ocean View Ambassador Suite, Regal Suite, Presidential Suite, Royal Suite, and Imperial Suite; all subject to availability). Surcharge for extra bed: CNY 1000/night (bed only).

  • Additional breakfast rates:

    1. 2024 & 2025 Full Year (excluding Chinese New Year): CNY 298/adult, CNY 149/child (3-11 years old). Children under 12 stay free with parents, if not exceeding maximum room occupancy.

    2. 28 Jan – 3 Feb 2025 (Chinese New Year): CNY 388/adult, CNY 198/child (3-11 years old). Children under 12 stay free with parents, if not exceeding maximum room occupancy.

Deposit/Guarantee & Cancellation Policy

  • After successful booking, bookings may be cancelled for free within 30 minutes. For cancellations or no-shows after this period, Atlantis Sanya will charge 100% of the room rate.

Dolphin Cay And Sea Lion Point - Terms and Conditions – 2024 & 2025

General

  • Dolphin Cay and Sea Lion Point are smoke free facilities.

  • Wetsuits or vests are provided and are required. Participants must wear appropriate swim suits underneath the wetsuit. Only Dolphin Cay wetsuits/vests will be permitted in an interaction.

  • For the health and safety of our animal collection if you have come in contact with or been exposed to a beached or stranded marine mammal in the past 24 hours you must not participate in our programs.

  • Food and drinks must not be consumed on the beach area of the lagoons or animal habitat.

  • No jewelry or loose articles may be worn during any of the programs.

  • Anyone who restrains, pulls or grabs at a marine mammal shall be immediately removed from the program without recourse.

  • Participants must not touch the eye, blowhole, mouth, or private regions of a marine animal.

  • If a person is under the influence of drugs, alcohol, or is otherwise similarly impaired, their participation possibility will be determined solely by Dolphin Cay & Sea Lion Point management.

  • Dolphin Cay & Sea Lion Point will make every effort to provide the necessary assistance for persons with special needs and/or physical impairment so that they can enjoy the experience.

  • If you are pregnant and are interested in experiencing a dolphin or sea lion interaction, please consult your physician first.

Sea Lion Encounter

  • Participants may purchase extra photos on-site; participants must remove all items that non-secured (including but not limited to jewelleries, accessories, headwear, sunglasses, etc.)

  • Participants are not allowed to use their mobile phones during the interaction.

  • Participants must book a reservation 60 minutes prior, bookings must be double confirmed; if the desired timeslot is full, please make a booking for another timeslot.

  • Swimwear is required for this programme; wetsuits are provided and are required. Participants must wear the appropriate swimwear underneath the wetsuit. Only Dolphin Cay wetsuits are permitted in any interactions.

  • Children must be 8 years old and above and, with the height of at least 1.2m, Participants under the age of 12 will need to be accompanied by a paying guardian at the age of 18 and up.

  • Programme timeslot: 11:15; total duration 30 minutes: 15 minutes check-in, change and orientation; 15 minutes interaction.

Sea Lion Photo Fun

  • Participants may purchase extra photos on-site; participants must remove all items that non-secured (including but not limited to jewelleries, accessories, headwear, sunglasses, etc.)

  • Participants are not allowed to use their mobile phones during the interaction.

  • No prior booking is required, participants need to arrive at least 15 minutes early before the start of the programme.

  • Swimwear not required for this programme; participants will not be entering the water.

  • Participants under the age of 12 will need to be accompanied by a paying guardian at the age of 18 and up.

  • Programme timeslot: 12:15/14:00/16:30; total duration: 2 - 3 minutes.

Dolphin Photo Fun

  • Participants may purchase extra photos on-site; participants must remove all items that non-secured (including but not limited to jewelleries, accessories, headwear, sunglasses, etc.)

  • Participants are not allowed to use their mobile phones during the interaction.

  • Participants must book a reservation 60 minutes prior, bookings must be double confirmed; if the desired timeslot is full, please make a booking for another timeslot.

  • No age restrictions, all are welcome. Participants under the age of 12 will need to be accompanied by a paying guardian at the age of 18 and up.

  • Programme timeslot: 11:00/13:15/14:30; total duration 25 minutes; 15 minutes tour and introduction, 10 minutes interaction.

Back of House Tour

  • No age restrictions, all are welcome. Participants under the age of 12 will need to be accompanied by a paying guardian at the age of 18 and up.

  • Participants must book a reservation 30 minutes prior, bookings must be double confirmed; if the desired timeslot is full, please make a booking for another timeslot.

  • Each paying adult may accompany an upwards of 3 children to participate in this programme.

  • Participants may take pictures with their mobile phones during the tour.

  • Programme timeslot: 10:00/16:00; total duration: 40-60 minutes.

Beluga Photo Fun

  • No age restrictions, all are welcome. Participants under the age of 12 will need to be accompanied by a paying guardian at the age of 18 and up.

  • Participants must book a reservation 60 minutes prior, bookings must be double confirmed; if the desired timeslot is full, please make a booking for another timeslot.

  • Participants must remove all items that non-secured (including but not limited to jewelleries, accessories, headwear, sunglasses, etc.).

  • Participants under the age of 12 will need to be accompanied by a paying guardian at the age of 18 and up. Each paying guardian may accompany an upwards of 2 paying children.

  • Programme timeslot: 10:30/11:30/13:30/15:00/16:30; total duration: 15-20 minutes.

Beluga Discovery

  • Participants under the age of 12 will need to be accompanied by a paying guardian at the age of 18 and up.

  • Participants must book a reservation 60 minutes prior, bookings must be double confirmed; if the desired timeslot is full, please make a booking for another timeslot.

  • Participants may take pictures with their mobile phones during the tour.

  • Programme timeslot: 09:45/14:10/15:45; total duration: 20 minutes.

Aquaventure Ticket Cancellations Policy and Terms & Conditions

General

  • Please wear appropriate swimwear at all times. Inappropriate swimwear includes but is not limited to the following:

    1. Underwear on its own

    2. Street clothes

    3. Clothing with rivets, buckles or exposed metal

    4. Long, loose-fitting clothing

    5. Any garments deemed inappropriate by the Atlantis Management

  • Please read the safety message at each attraction before you participate.

  • As the pools in Aquaventure Waterpark are all shallow, for your own safety, please enter all pools feet-first. Diving is not permitted anywhere in the resort.

  • Life jackets are available at no charge. Life jackets are required for all swimmers under 1.2 metres; it is recommended for weak or inexperienced swimmers of all ages. Child and elderly people must be accompanied by at least 1 paying adult.

  • To avoid injury to yourself and others, please walk at all times and do not run.

  • Intoxicated guest will be refused to enter the Aquaventure Waterpark.

  • Lifeguards are present for your own safety. Please always follow the safety instructions of the lifeguard to avoid injuries to yourself and others. Improper conduct, unruly behaviour, and horseplay are not permitted and will result in your removal from the attraction and/or property.

  • Children should be supervised at all times by a responsible adult. Lifeguards are present for the safety of all guests but no substitute for your constant supervision of your children and others that you are responsible for.

  • Eyeglasses and jewelleries should be removed prior to participating. Aquaventure Waterpark is not responsible for any and all lost items. Staffs are not permitted to hold guest's personal belongings. Please use the lockers to store your belongings.

  • For the enjoyment of all guest, queue jumping or saving a place in the queue is strictly prohibited. Guest who violate this policy may be asked to leave Aquaventure. Guest may not exit a queue and return for any reason.

  • Your experience would be better if you are a strong swimmer, because there might be risks of overturning or collision when riding in the raft. Make sure you hold the handles tight and prevent hitting other riders. Before you play, observe and self-assess your current physical condition. Aquaventure Waterpark is not responsible for injuries or accidents.

  • Aquaventure Waterpark attractions are not recommended for pregnant woman, persons with a history of neck, back, joint or heart problems, or persons overweight or with physically limiting conditions. Guests with injuries (casts, bandages, etc.) or contagious diseases are not permitted to enter.

  • Regular nappies/diapers are not allowed in any pool or attraction. Swim nappies / diapers are available in all gift shops.

  • Aquaventure Waterpark is a non-smoking facility. For the convenience of our guests, designated smoking areas are provided. Please refrain from smoking in these areas.

  • In the event of emergency, please follow the staff's instructions for your safety.

  • Aquaventure Waterpark offers locker rental services, showering facilities and wristband services for cashless transactions.

  • There are daily routine checks for the attractions, which may delay or temporarily suspend the opening of some attractions.

  • In the event of bad weather conditions or power loss resulting in the attractions being suspended, the park will not allow ticket refunds or ticket date extensions.

  • Please protect the park facilities, plants, and trees. Refrain from climbing, moving, applying graffiti, or damaging the facilities in any other fashion.

  • Any entity or individual is forbidden to gather, sell goods, distribute or post promotional materials or conduct any commercial filming activities in the park without permission.

  • It is forbidden to access or release any illegal content using the network services provided by the park. Aquaventure Waterpark reserves the right to take legal action.

  • The management of Aquaventure Waterpark reserves the right to interpret these guidelines based on the unique circumstances of any given situation. Further, any issues not specifically referenced by these guidelines will be handled with the best interests of all affected parties.

  • Atlantis and its management or their representatives cannot take any responsibility or be held liable for any accidents, loss or damage to personal belongings which may occur whilst resort guest or their visitors use the Aquaventure Waterpark facilities.

Aquaventure Waterpark Programme Terms and Conditions

Flamingo Swim Ring

  • Participants under the height of 1.4 metres must be accompanied by an adult.

  • Every Flamingo Swim Ring can only carry 2 persons.

  • While using Flamingo Swim Ring, please refrain from pulling the wings and applying pressure on the neck.

  • Flamingo Swim Rings are limited and are available on a first-come first-served basis.

  • Once rented, they are not returnable nor replaceable; please read the terms and conditions carefully before renting.

Surf Rider

  • Prices: CNY 150 / person / 30 minutes; 1 instructor serving 3 participants at once.

  • Participants’ height must be above 1.22cm to participate.

  • Before participating, participants must put on helmet, while weak-swimmers must put on lifejackets, and water-wading shoes.

  • Participants must take off all accessories, eyeglasses, goggles, watches, mobile phones, and sharp objects.

  • Persons with hypertension, diabetes, heart conditions, lumbar-disc conditions, habitual dislocation, are pregnant, may not participate in this programme.

Crystal Canoe

  • Price: CNY 68 / person / 20 minutes

  • Restrictions: Children must be accompanied by adults

  • Participants must put on a helmet, while weak swimmers must put on a lifejacket; participants must not disembark the canoe and swim during the programme.

  • To prevent the canoe from tipping over, participants may not rock, stand, walk, adjust sitting positions, or sit on the sides while on the canoe; participants may not wear high heels, or carry any other sharp object while on the canoe.

  • Persons with hypertension, diabetes, heart conditions, lumbar-disc conditions, habitual dislocation, are pregnant, may not participate in this programme.

  • Tickets are not refundable and can only be used once. To re-enter, visitors will need to purchase another ticket (In-house guests must follow hotel’s reservation policy). Visitors are not allowed to bring in outside food, beverages, glassware, alcohol, and pets.

  • Visitors are not allowed to bring food, beverages, glassware, alcohol, pets, swimming equipment, inflatables, rafts, flammable items, explosives, knives, scooters, skating shoes, unmanned aircraft, motor or non-motor vehicles, and other articles that are deemed risky to visitors’ safety into Aquaventure Waterpark. Aquaventure Waterpark reserves the right to inspect all bags for any such items.

The Lost Chambers Aquarium Programme Terms and Conditions

Night Snorkelling

  • Health requirements: No history of the following conditions (otitis media, heart disease, diabetes, hypertension, asthma, respiratory diseases, phobias, major surgeries within the past two years, etc.); women cannot participate during menstruation, pregnancy, or lactation.

  • Programme does not include photography service; if needed, please bring your own photo-devices; participants must remove non-secured items on body (include but not limited to jewelleries, accessories, headwear, sunglasses, etc.)

  • Participants must be at least 8 years old and must not be over 60 years old; participants under the age of 16 years old must be accompanied by a paying adult.

  • Participants must book a reservation 60 minutes prior, bookings must be double confirmed; if the desired timeslot is full, please make a booking for another timeslot. Participants must bring their down swimwear; and must arrive 15 minutes prior to programme starting time.

  • Due to this programme’s limited availability, all reservations are final; bookings may not be amended and are non-refundable.

  • Programme timeslot: 19:15/20:00 (depends on actual operation status); duration: 50 minutes (30 minutes introduction and preparation, 20 minutes actual experiencing).

  • For more information: call 0898 - 88986666 to The Lost Chambers Aquarium.

Shark Tank Snorkelling

  • Health requirements: No history of the following conditions (otitis media, heart disease, diabetes, hypertension, asthma, respiratory diseases, phobias, major surgeries within the past two years, etc.); women cannot participate during menstruation, pregnancy, or lactation.

  • Participants must remove all items that non-secured (including but not limited to jewelleries, accessories, headwear, sunglasses, etc.)

  • Participants must be at least 8 years old and must not be over 60 years old; participants under the age of 16 years old must be accompanied by a paying adult.

  • Participants must book a reservation 60 minutes prior, bookings must be double confirmed; if the desired timeslot is full, please make a booking for another timeslot.

  • Due to this programme’s limited availability, all reservations are final; bookings may not be amended and are non-refundable.

  • Programme timeslot: 10:30/13:30/14:00/16:30/17:15; duration: 30 minutes (15 minutes training, 15 minutes actual experiencing).

  • For more information: call 0898 – 88986666 to The Lost Chambers Aquarium.

Ultimate Snorkelling

  • Health requirements: No history of the following conditions (otitis media, heart disease, diabetes, hypertension, asthma, respiratory diseases, phobias, major surgeries within the past two years, etc.); women cannot participate during menstruation, pregnancy, or lactation.

  • Participants must remove all items that non-secured (including but not limited to jewelleries, accessories, headwear, sunglasses, etc.)

  • Participants must be at least 8 years old and must not be over 60 years old; participants under the age of 16 years old must be accompanied by a paying adult.

  • Participants must book a reservation 60 minutes prior, bookings must be double confirmed; if the desired timeslot is full, please make a booking for another timeslot. Participants must bring their down swimwear; and must arrive 15 minutes prior to programme starting time.

  • Due to this programme’s limited availability, all reservations are final; bookings may not be amended and are non-refundable.

  • Programme timeslot: 11:00/14:00/16:00; duration: 45 minutes (15 minutes entry, 15 minutes training, 15 minutes actual experiencing).

  • For more information: call 0898 – 88986666 to The Lost Chambers Aquarium.

Ambassador Dive

  • Health requirements: No history of the following conditions (otitis media, heart disease, diabetes, hypertension, asthma, respiratory diseases, phobias, major surgeries within the past two years, etc.); women cannot participate during menstruation, pregnancy, or lactation.

  • Participants may purchase extra photos on-site; participants must remove all items that non-secured (including but not limited to jewelleries, accessories, headwear, sunglasses, etc.)

  • Participants must be at least 10 years old and must not be over 60 years old; participants under the age of 16 years old must be accompanied by a paying adult.

  • Participants must book a reservation 60 minutes prior, bookings must be double confirmed; if the desired timeslot is full, please make a booking for another timeslot.

  • Due to this programme’s limited availability, all reservations are final; bookings may not be amended and are non-refundable.

  • Programme timeslot: 10:30/13:30/15:30; duration: 90 minutes (30 minutes entry, 30 minutes training, 30 minutes actual experiencing).

  • For more information: call 0898 – 88986666 to The Lost Chambers Aquarium.

Glass-Bottom Boat

  • Participants must remove all items that non-secured (including but not limited to jewelleries, accessories, headwear, sunglasses, etc.).

  • One boat may carry up to 2 adults and 2 children (children’s height must be less than 122cm) or 3 adults.

  • Participants must book a reservation 60 minutes prior, bookings must be double confirmed; if the desired timeslot is full, please make a booking for another timeslot.

  • Participants must book a reservation 60 minutes prior, bookings must be double confirmed; if the desired timeslot is full, please make a booking for another timeslot.

  • Due to this programme’s limited availability, all reservations are final; bookings may not be amended and are non-refundable.

  • Programme timeslot: 10:30/11:30/13:30/14:00/14:30/15:00/16:00/17:00; duration: 15 minutes (5 minutes introduction, 10 minutes actual experience).

  • For more information: call 0898 – 88986666 to The Lost Chambers Aquarium.